Mochipop Shipping Policy

Certainly! Here’s a detailed Shipping Policy page for Mochipop’s website that outlines all necessary information clearly and concisely

Welcome to Mochipop! We’re excited to help you bring comfort and style into your pet's life. Here’s everything you need to know about our shipping policies and procedures.

SHIPPING OPTIONS AND DELIVERY TIMES

Standard Shipping:

  • Delivery within 15-20 days.
  • Available for all orders.
  • Free for orders over $175 USD, otherwise a flat rate of $9.90 USD applies.

Express Shipping:

  • Delivery within 4-7 days.
  • Flat rate of $21.90 USD.

***Please note that these times are estimates and may vary based on your location and external factors affecting our shipping partners.

***Please also be aware that shipments may be subject to customs fees, import duties, or taxes imposed by your country, which are your responsibility.


ORDER PROCESSING

  • Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
  • Orders placed on Saturdays, Sundays, or holidays will be processed the next business day.
  • We strive to process orders as quickly as possible, but processing times can vary based on inventory levels and order volumes.

Customs and Delays

  • Please note that the shipping time frame does not include any potential delays due to customs clearance. Be aware that customs clearance procedures can add additional time to the overall delivery of your order.


TRACKING YOUR ORDER

  • Once your order has shipped, we will send you a confirmation email that includes a tracking number.
  • Use this tracking number to keep tabs on your order’s status until it reaches you.


LOST OR DAMAGED PACKAGES

  • If your order arrives damaged, please contact us immediately at service.mochipop@outlook.com with photo evidence so we can resolve the issue.
  • For lost packages, please reach out to our customer service. We will work with the carrier to address the problem as quickly as possible.

CHANGES AND CANCELLATIONS

  • If you need to change or cancel your order, please contact us as soon as possible. We cannot modify orders once they have been shipped.

Contact Us For any questions or further information, please email us at service.mochipop@outlook.com. Our team is here to ensure your shopping experience is seamless and enjoyable.

Thank you for choosing Mochipop!