About Our Products
All Mochipop products are made from high-quality, pet-safe materials. We use durable, non-toxic fabrics and materials in our carriers and accessories to ensure they are safe, comfortable, and long-lasting for your pet.
Our velcro patches can easily be attached by aligning the velcro on the patch with the velcro area on the carrier. Press firmly to secure the patch. They can be removed just as easily, allowing you to customize the look whenever you like.
About Shipping and Return Policies
We offer free shipping for orders over $175 USD. However, you may pay $21.90 USD for express shipping to ensure your order arrive within 4-7 days.
We accept returns within 14 days of purchase. Items must be in new, unused condition with all original packaging. Return shipping is not covered unless the item is defective. Please see the Return Policy page for more details.
Typically, orders are shipped within 48 hours of order confirmation. Please note that processing times may vary slightly during peak periods or due to unforeseen circumstances.
Mochipop is excited to offer shipping to the USA and Canada. Stay tuned! We might offer shipping world-wide soon!
Don’t worry! If you receive a damaged or defective item, please contact us immediately at service.mochipop@outlook.com. We will cover the return shipping cost and ensure that your issue is resolved promptly. Please see the Return Policy page for more details.
